Description
Enable leaders to have difficult conversations with employees about sensitive topics in an appropriate and effective manner, thus reducing unnecessary business costs. This course will help you improve your employee engagement, talk effectively to employees about sensitive topics, and make the workplace friendlier.
Learning Objectives
Upon completion of this program, participants will acquire these:
- Learn how to actually talk appropriately to your employees about sensitive issues; issues that will potentially have a negative impact on the business costs if mismanaged
- Learn to use your new knowledge to create a friendlier work environment
- Learn to manage those difficult conversations more effectively
- Learn to improve working relationships with your employees
- Learn and understand employee engagement
- Happy and supported employees do not cost businesses as much money as unhappy and disengaged employees, thus helping to reduce unnecessary business costs
No prerequisites are required. Beginner friendly.
Key Contents
Day 1
Module 1: Business Management Overview
Business Purposes
Avoidable Cost to the Business
Employee Engagement
Relevant Conversation
Management Styles
Module 2: Management Styles
Management Styles Introduction
Why Does It Matter
Hard Management Styles
Soft Management Styles
Module 3: Employee Engagement
Understanding the Concept of Employee Engagement
Define Employee Engagement
Module 4: Employee Engagement – Why Bother?
Higher Productivity
Staff Retention
Better Environment / Atmosphere
Increased Loyalty
Decrease in HR Issues
Module 5: Employee Engagement – How to Do It?
People Skills
Productivity
Diversity Knowledge
Team Building
Show Appreciation
Day 2
Module 6: Emotions and Motivation
Emotions
Motivation
The Bigger Picture
Module 7: Work Issues
In Work Issues
Performance
Medical Issues/Disabilities
Workplace Affairs
Arguments
Bullying and Harassment
Personal Hygiene
Appearance
Religion
Module 8: Out of Work Issues
Out of Work Issues
Bereavement
Medical Issues/Disabilities
Relationships
Family Commitments/Child Care
Addiction
Religion
Homelessness
Financial
Module 9: Practical Exercises
Case Studies
Group Activities
Methodology
- Interactive and Engaging Learning
- Video/Audio presentations
- Brain-friendly Interactive Lecture
- Practical Exercises
- Group Activities
- Role Play
- Case Studies
Certificate of Completion will be provided.
Hardcopy of Training Materials will be provided.
Course Fee: RM 3000.00 / Pax (Nett)
Training Method: Face To Face (Public)
Time: 09.00 AM – 05:00 PM (2 Day)
*This course is convertible to online training upon request.
