Description
Emotional intelligence is becoming a necessity rather than a nice to have skill. This course will teach you the foundational knowledge in emotional intelligence, leverage the concepts found in emotional intelligence.
Learning Objectives
Upon completion of this program, participants will acquire these:
- Learn how to become more self-aware and manage your emotions
- Learn how to become more socially aware and build strong relationships
- Learn how to lead others using emotional intelligence and leverage new concepts in the growing field of emotional intelligence
- Skills and knowledge of emotional intelligence needed to become more aware, empathetic, motivating, and situationally mature
No prerequisites are required. Beginner friendly.
Key Contents
Module 1: Self Awareness
The History of Emotional Intelligence
Why Is It Important?
Parts of the Brain
Simplified Emotional Processing
Assessing Strengths and Weaknesses
Assessing Meta-programs
Identifying Emotions
Module 2: Self Management
Personal Improvement Plan
Self Control
Transparency
Swish!
Mindfulness
Self Reference
Integrity
Values Elicitation
Flexibility
Anchoring
6-Step Reframe
Drive
Outcome Specification
Persistence
Module 3: Social Awareness
Service Orientation
Cultural and Diversity Awareness
Become Informed using Ethnographic Research
Social Perceptiveness
Organisational Awareness
Empathy
Mirroring and Matching to Build Rapport
Active Listening
Reflect and Reply
Module 4: Relationship Management and the Future of Emotional Intelligence
Inspirational Leadership
Influence and Persuasion
Developing Others
Conflict Management
Building Relationships and Fostering Teamwork and Collaboration
Future of Emotional Intelligence and Technology
Module 5: Conclusion
Case Studies
Group Activities
Methodology
- Interactive and Engaging Learning
- Video/Audio presentations
- Brain-friendly Interactive Lecture
- Practical Exercises
- Group Activities
- Role Play
- Case Studies
Certificate of Completion will be provided.
Hardcopy of Training Materials will be provided.
Course Fee: RM 1600.00 / Pax (Nett)
Training Method: Face To Face (Public)
Time: 09.00 AM – 05:00 PM (1 Days)
