Select Working and Communicating with Different Personalities Working and Communicating with Different Personalities
Summary
Communication Training | Sales Training | HRD Corp Claimable training for companies across Malaysia
Every workplace brings together people with different personalities, communication preferences, working habits and approaches to problem-solving. When these differences are misunderstood, they can lead to miscommunication, workplace tension and reduced collaboration. When managed effectively, they can become a strength that improves teamwork, relationships and productivity.
This practical workplace communication training course helps participants understand how personality differences influence behaviour, communication and working relationships. Participants will explore their own communication preferences, learn to recognise different behavioural styles, and practise adapting their approach to communicate more effectively with colleagues, managers, customers and other stakeholders.
Through interactive activities, workplace scenarios, group discussions and role-play exercises, participants will develop practical strategies for active listening, building rapport, managing misunderstandings and working constructively with people who have different perspectives.
The course is suitable for employees, team leaders, supervisors, managers and professionals who want to strengthen interpersonal communication, improve workplace relationships and contribute to a more collaborative working environment.
Course Details
Duration: 1 Days
Format: Face to Face Training
Who should attend: All levels of executives, professional looking to improve their communication and negotiation skills
HRD Corp claimable: Yes
Group size: Up to 50 pax per session with multi trainers support
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HRD Corp claimable · In-house and Public · Customised for your team
Learning Objectives
By the end of this course, participants will be able to:
Explain how personality differences, communication preferences and behavioural tendencies influence workplace interactions.
Identify their own communication preferences, strengths and potential blind spots when working with others.
Recognise different communication and behavioural styles through observable workplace behaviours without relying solely on assumptions or labels.
Apply appropriate verbal, non-verbal and active listening techniques to communicate with people who have different preferences.
Adapt their communication approach to suit different individuals, situations and workplace needs.
Use rapport-building and questioning techniques to clarify expectations, reduce misunderstandings and strengthen professional relationships.
Apply constructive communication strategies to address differences of opinion and support effective teamwork.
Key Contents
Module 1: Understanding Personality Differences in the Workplace
Module 2: Understanding Your Own Personality and Communication Style
Module 3: Recognising Different Behavioural and Communication Styles
Module 4: Adapting Communication to Different Personalities
Module 5: Building Rapport and Managing Misunderstandings
Module 6: Applying Personality Awareness to Teamwork and Collaboration
Methodology
- Interactive and Engaging Learning
- Video/Audio presentations
- Brain-friendly Interactive Lecture
- Practical Exercises
- Group Activities
- Role Play
- Case Studies
Frequently Asked Questions (FAQ)
1. Is this course claimable under HRD Corp?
Yes, VerdantFlow Consulting is an official HRD Corp Registered Training Provider in Malaysia. Eligible employers can apply for training grant allowances under the HRD Corp scheme via eTRiS, subject to HRD Corp guidelines and approval.
2. Do you deliver in-house corporate workshops outside Kuala Lumpur?
Yes! We deliver customized on-site corporate training at your company premises across Kuala Lumpur, Penang, Johor, Sabah, Sarawak, and nationwide.
4. Will there be certification upon completion?
Yes. Certificate of Completion will be provided.
5. Can be it switch to online training?
Yes. It can be switch to online training upon request.
6. Is there corporate group pricing?
Yes. Feel free to send us your number of participants and we will provide a corporate group rate.
7. How to get in touch for more training information?
Please drop us an email at team@verdantflowconsulting.com or drop us a message via whatsapp below.
8. What other sales and communication related courses you have?
Request course outline
- Tell us your number of participants
- We send a customised quotation
- HRDCorp claim and deliver training