Description
Effective negotiation is a coveted skill in today’s workplace. Whether you are negotiating with internal or external customers, your preparation and ability to communicate during these critical conversations can help you facilitate the best results for everyone involved. In this course, you’ll learn to negotiate effectively.
Learning Objectives
At the end of the workshop, participants will learn:
- The skills, knowledge, and confidence of negotiation needed to resolve conflicts, create win-win situations, and save and improve relationships.
- Explore how to best prepare for a negotiation.
- Discover in-the-moment negotiation tactics you can use.
- Tips to improve your negotiation skills.
Key Contents
Module 1: Understand Negotiation Basics
What is Negotiation
Distribute Negotiation
Integrative Negotiation
Principled Negotiation
Separate the People from the Problem
Focus on Interest, Not Positions
Separate the People from the Problem
Insist on Using Objective Criteria
Module 2: Planning Negotiations
Planning Negotiations
Smart Goals
The Power Balance
Concessions and Smart Tradeoffs
Black Swans
Module 3: Being Your Best During Negotiations
Listening
Mirroring
Labeling
Non-verbal Communication
Body Language
Building Rapport
Cognitive Bias
Lying and Summary
Module 4: Walking Away with the Best Possible Agreement
BATNA and WATNA
MESO
Contingent Contract
Getting Dry Ink on Paper
Practicing and Summary
Module 5: Preparing for Negotiation
A Winning Attitude
Wants and Needs
Strategies and Styles
Power Dynamics
Formal Preparation
Module 6: Win-win Negotiation
Body Language
Emotions and Feelings
Communicating Intentions
Back and Forth
Staying on Track
Module 7: Best Practices
Speed, Quality, Cost Model
Learning Assertiveness
Strategic Silence
Winning Questions
Follow Up
Methodology
- Interactive and Engaging Learning
- Video/Audio presentations
- Brain-friendly Interactive Lecture
- Practical Exercises
- Group Activities
- Role Play
- Case Studies
Certificate of Completion will be provided.
Hardcopy of Training Materials will be provided.
Course Fee: RM 2000.00 / Pax (Nett)
Training Method: Face To Face (Public)
Time: 09.00 AM – 05:00 PM (1 Days)
