Becoming a Better Negotiator
Summary
Communication Training | Sales Training | HRD Corp Claimable training for companies across Malaysia
Effective negotiation is a coveted skill in today’s workplace. Whether you are negotiating with internal or external customers, your preparation and ability to communicate during these critical conversations can help you facilitate the best results for everyone involved. In this course, you’ll learn to negotiate effectively.
Course Details
Duration: 1 Days
Format: Face to Face Training
Who should attend: All levels of executives, professional looking to improve their communication and negotiation skills
HRD Corp claimable: Yes
Group size: Up to 50 pax per session with multi trainers support
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HRD Corp claimable · In-house and Public · Customised for your team
Learning Objectives
At the end of the workshop, participants will learn:
- The skills, knowledge, and confidence of negotiation needed to resolve conflicts, create win-win situations, and save and improve relationships.
- Explore how to best prepare for a negotiation.
- Discover in-the-moment negotiation tactics you can use.
- Tips to improve your negotiation skills.
Key Contents
Module 1: Understand Negotiation Basics
What is Negotiation
Distribute Negotiation
Integrative Negotiation
Principled Negotiation
Separate the People from the Problem
Focus on Interest, Not Positions
Separate the People from the Problem
Insist on Using Objective Criteria
Module 2: Planning Negotiations
Planning Negotiations
Smart Goals
The Power Balance
Concessions and Smart Tradeoffs
Black Swans
Module 3: Being Your Best During Negotiations
Listening
Mirroring
Labeling
Non-verbal Communication
Body Language
Building Rapport
Cognitive Bias
Lying and Summary
Module 4: Walking Away with the Best Possible Agreement
BATNA and WATNA
MESO
Contingent Contract
Getting Dry Ink on Paper
Practicing and Summary
Module 5: Preparing for Negotiation
A Winning Attitude
Wants and Needs
Strategies and Styles
Power Dynamics
Formal Preparation
Module 6: Win-win Negotiation
Body Language
Emotions and Feelings
Communicating Intentions
Back and Forth
Staying on Track
Module 7: Best Practices
Speed, Quality, Cost Model
Learning Assertiveness
Strategic Silence
Winning Questions
Follow Up
Methodology
- Interactive and Engaging Learning
- Video/Audio presentations
- Brain-friendly Interactive Lecture
- Practical Exercises
- Group Activities
- Role Play
- Case Studies
Frequently Asked Questions (FAQ)
1. Is this course claimable under HRD Corp?
Yes, VerdantFlow Consulting is an official HRD Corp Registered Training Provider in Malaysia. Eligible employers can apply for training grant allowances under the HRD Corp scheme via eTRiS, subject to HRD Corp guidelines and approval.
2. Do you deliver in-house corporate workshops outside Kuala Lumpur?
Yes! We deliver customized on-site corporate training at your company premises across Kuala Lumpur, Penang, Johor, Sabah, Sarawak, and nationwide.
4. Will there be certification upon completion?
Yes. Certificate of Completion will be provided.
5. Can be it switch to online training?
Yes. It can be switch to online training upon request.
6. Is there corporate group pricing?
Yes. Feel free to send us your number of participants and we will provide a corporate group rate.
7. How to get in touch for more training information?
Please drop us an email at team@verdantflowconsulting.com or drop us a message via whatsapp below.
8. What other sales and communication related courses you have?
Request course outline
- Tell us your number of participants
- We send a customised quotation
- HRDCorp claim and deliver training